Empowered Employees, Empowered Customers: Wolters Kluwer’s Digital Transformation journey

 

🎧 You can also listen to the show as a podcast on iTunes | Stitcher | Spotify | Google | TuneIn and RSS

In this episode, Bill Baker, Executive Vice President of HR at Wolters Kluwer joins me on the show to share Wolters Kluwer’s Digital Transformation journey.

Recommended Resources
💻 Follow Bill on LinkedIn
🌍 Learn more about Wolters Kluwer

Episode Highlight

  • What sparked Wolters Kluwer’s digital transformation and what it involved?

  • What support did you receive from the business?

  • Did this initiative reinforced the Wolters Kluwer employer brand?

  • What were the benefits of implementing a shared service model?

  • What kind of value added tasks has Wolters Kluwer been able to focus on with that time saved?

  • Advice for leaders embarking on a similar transformation initiative


 

Thanks to PeopleDoc for supporting the show!

Want to upgrade the employee experience? PeopleDoc’s HR Service Delivery platform is the answer.

It provides employees with a personalized, self-serve knowledgebase; helps HR easily route and manage cases; simplifies complex operations with process automation; and equips HR with surveys and sentiment analysis so they can understand what employees really want and need. It's designed exclusively for HR and—even better—integrates with any HRIS.

Learn more about PeopleDoc and sign up for their free employee experience course.

 

Want HR Leaders content delivered straight to your inbox?

Subscribe to our newsletter for the latest content on the future of work

 
 
 
Chris RaineyComment