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How Credit Suisse is Shaping Employee Experience in a Hybrid World

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In this episode of the HR Leaders podcast, I'm joined by Martijn Seijsener, the Global Head of Employee Experience at Credit Suisse, to discuss how Credit Suisse is shaping their employee’s experience in a hybrid world.

Martijn is an all-round organizational development leader with extensive leadership experience in organization design, employee experience, large scale transformation and working in an agile way.

Episode Highlights

  • 00:00 - A look at Martijn’s role and the importance of data

  • 02:29 - Why co-creation Is the key to a winning employee experience

  • 06:08 - Experiences are situational: Start small to make your business more employee centric

  • 11:04 - How Martijn’s role relates to traditional HR structures

  • 12:20 - Shifting organisational cultures towards data insights and people analytics

  • 15:23 - Understanding the wants and needs of our employees beyond surveys

  • 21:17 - Stand out opportunities to improve employee engagement

  • 24:30 - How employees want to be recognised in organisational structures

  • 26:25 - How Martijn thinks employee experience (EX) relates to customer experience (CX)

  • 29:26 - The role of technology in shaping employee experience in a hybrid workplace

  • 34:00 - Martijn’s advice for his peers trying to change employee experience today

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