How Credit Suisse is Shaping Employee Experience in a Hybrid World
In this episode of the HR Leaders podcast, I'm joined by Martijn Seijsener, the Global Head of Employee Experience at Credit Suisse, to discuss how Credit Suisse is shaping their employee’s experience in a hybrid world.
Martijn is an all-round organizational development leader with extensive leadership experience in organization design, employee experience, large scale transformation and working in an agile way.
Episode Highlights
00:00 - A look at Martijn’s role and the importance of data
02:29 - Why co-creation Is the key to a winning employee experience
06:08 - Experiences are situational: Start small to make your business more employee centric
11:04 - How Martijn’s role relates to traditional HR structures
12:20 - Shifting organisational cultures towards data insights and people analytics
15:23 - Understanding the wants and needs of our employees beyond surveys
21:17 - Stand out opportunities to improve employee engagement
24:30 - How employees want to be recognised in organisational structures
26:25 - How Martijn thinks employee experience (EX) relates to customer experience (CX)
29:26 - The role of technology in shaping employee experience in a hybrid workplace
34:00 - Martijn’s advice for his peers trying to change employee experience today
Recommended Resources
Follow Martijn on LinkedIn
Learn more about Credit Suisse
Thanks to Avature for partnering with us to bring you this content
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