Session #1

How to Leverage Listening for Improved Front-line Employee Engagement

Front-line workers are the backbone of your organization, playing a pivotal role in its success. Engaging these essential team members effectively can transform their experience, leading to higher satisfaction and a stronger sense of connection. Addressing their unique working conditions and fostering a culture of inclusion can dramatically reduce turnover and enhance overall morale.

Embracing innovative leadership and communication strategies offers a tremendous opportunity for positive change. By learning to engage and value your front-line workers, you can cultivate a motivated and loyal workforce, resulting in improved employee retention, elevated customer satisfaction, and a significant boost in organizational performance.

WHAT YOU WILL LEARN

Effective Employee Communication: Discover how to balance physical and digital channels to reach time-constrained workers, fostering trust and continuous dialogue
Promoting Inclusion and Belonging: Understand the importance of listening to front-line workers to support inclusion, reduce feelings of isolation, and create a shared vision for the future
Reducing High Turnover: Gain insights into data-driven, multi-faceted approaches to identify and address the root causes of low engagement and high turnover, ensuring the retention of experienced staff

Speakers

Luly Pantaleon, Global Director, Talent Management, Learning & Performance at Fiskars Group
Michael Thomas, Vice President Talent Science at Marriott International
Nick Hayter, Director, Leader & Workforce Transformation at Perceptyx
Moderator: Chris Rainey, CEO and Co-Founder of HR Leaders

Download 2024 Employee Experience Trends

Perceptyx experts reveals the factors that are most important for a thriving, high-performing workforce ― and shares recommendations for People Leaders as they design and execute their listening and action strategies for 2024 and beyond.

Session #2

How to Implement Effective Leadership Strategies to Transform Employee Experience

Front-line workers often face unique challenges that can impact their engagement and satisfaction, requiring managers to exhibit specific behaviors tailored to front-line populations. Additionally, capturing comprehensive feedback about manager performance through mechanisms beyond traditional 360 or 180 assessments is crucial.

By implementing effective leadership strategies and leveraging comprehensive feedback, organizations can improve manager development, enhance their ability to navigate change, and foster career mobility and advancement for front-line workers. Recent research from Perceptyx shows only 59% of executives and 54% of managers are confident in their organization's ability to handle change, meaning it’s clear this area needs attention. Successfully doing so will not only build trust and transparency but also create a motivated, loyal, and high-performing workforce, driving significant business results.

WHAT YOU WILL LEARN

Critical Manager Behaviors: Identify the key behaviors essential for successfully leading front-line populations and how to integrate them into your leadership development strategy
Effective Change Management: Learn strategies to improve confidence in managing organizational change, ensuring smoother transitions and higher employee engagement
Leveraging Feedback for Development: Learn the importance of comprehensive feedback mechanisms to accurately assess and enhance manager effectiveness beyond traditional assessments

Speakers

Britt Bloch, Vice President, Talent Acquisition Strategy & Head of Recruiting at Navy Federal Credit Union
Burak Bakkaloglu, Vice president People BU Products & Services / Group Vice president HR Technology and Analytics at Telia
Emily Killham, Senior Director, People Analytics, Research & Insights at Perceptyx
Monique Timmermans, Former Vice president of Organizational Development Consulting at Shell
Moderator: Chris Rainey, CEO and Co-Founder of HR Leaders