Most HR functions still run learning, performance, and coaching as separate tracks. Different owners, different data, different rhythms, so development happens around the work, not through it. In an AI-powered enterprise, that fragmentation becomes a growth bottleneck: you can’t scale capability, accelerate readiness, or prove impact if the ecosystem isn’t designed as one connected system. This session explores how CHROs are architecting a cohesive people ecosystem where performance signals trigger learning, learning translates into behavior change, and coaching, human and AI, reinforces it in the flow of work, creating continuous impact rather than one-off programs.

How to connect learning, performance, and coaching into one system that drives measurable capability, readiness, and business impact, using AI coaching for scale and speed, and human coaching for depth and judgment.

Discussion points

How to Set Your HR AI North Star: Align AI use cases with business outcomes, define success metrics, and prioritize a focused portfolio instead of chasing every shiny tool.
How to Evolve the HR Operating Model: Redesign roles, processes, and ways of working so AI handles repeatable work and HR teams focus on strategy, relationships, and complex decisions.
How to Govern and Scale Responsibly: Put in place clear guardrails, ownership, and adoption plans so AI in HR is trusted, secure, and widely used—not feared or ignored.

Panelists

Jon Couture, Managing Director and Chief Human Resources Officer at Vanguard
Malavika Sagar, Chief Human Resources Officer at TE Connectivity
Gena Smith, Chief Human Resources Officer ar J.Crew
Pilar Pons, Vice President, HR Partner Organisation at IBM
[Moderated by] Parker Mitchell, Founder & CEO at Valence

This session is part of the HR Innovation Roundtable taking place at IBM in NYC on February 24-25, 2026. View all Sessions:

Watch Here: AI, Agents & the Impact on Your Talent Strategy
Watch Here: Build an AI Agent: The New Skill Every CHRO Needs
Watch Here: Re-Architecting Work at Scale: How CHROs & Chief AI Officers are Shaping the Future of Work
Watch Here: What if everyone had a coach helping them do their best work?
Watch Here: How to Architect a Connected People Ecosystem: Learning, Performance, and Coaching
Watch Here: Designing the AI-Ready Leader: How to Develop Talent for Human–Agent Teams