From Transactional to Transformational: The Future of Employee Experience in the AI Era

 

Employee experience is no longer about perks, surveys, or surface-level engagement programs. It’s about creating workplaces where people feel connected, supported, and able to thrive. In 2025, AI gives HR leaders the tools to finally deliver on that promise—by making experiences predictive, personalized, and proactive.

From streamlining HR operations to designing adaptive career paths, embedding well-being into workflows, and aligning culture with business outcomes, AI is helping organizations reimagine EX as a driver of performance and purpose. In this session, we’ll explore how leading companies are moving beyond one-off programs to orchestrating holistic experiences where people and technology work in harmony.

Discussion points

  • How to personalize the entire employee journey using AI to adapt onboarding, learning, career development, and recognition in real time.

  • How to embed well-being, culture, and productivity into the flow of work through AI-driven nudges, assistants, and connected platforms.

  • How to connect EX with business outcomes by linking employee experience data with operational and financial metrics to prove impact.

Panelists

  • Monica Murer, VP People Experience & Services, PVH

  • Jennifer Kordell, Global Chief Human Resources Officer at Charles River Associates

  • Victoria Klug, Vice President HR, Supply Chain at Beiersdorf

  • Navin Jain, Product Evangelist at Workhuman

  • [Moderated by] Mike D'Ambrose, Board Director, SHRM, Former Fortune 50 CHRO, Boeing, Citi, ADM

  • [Event Chair]: Chris Rainey, CEO & Co-Founder at HR Leaders



This panel is part of the 2nd Annual Global AI HR Summit 2025. It brought together 100+ world-class speakers across 16 different panels who shared actionable insights, practical takeaways and how they are using AI in HR. View all Sessions: 

  • Panel #1 Watch here: Workforce Innovation in the Age of AI: The CHRO’s New Role

  • Panel #2 Watch here: Work Re-Architected: Redesigning Jobs, Roles, and Skills in the Age of AI

  • Panel #3 Watch here: How to Turn Skills into Strategy: Orchestrating Talent, Tech & Marketplaces for Enterprise Impact

  • Panel #4 Watch here: Reimagining the HR Tech Stack to Power People, Performance, and AI at Scale

  • Panel #5 Watch here: The Workforce Intelligence Advantage: How to Predict, Plan, and Perform Using People Analytics

  • Panel #6 Watch here: How Future of Work Executives are Connecting the Dots: Data, Technology and People

  • Panel #7 Watch here: Re‑Imagining, Re‑Building, Re‑Doing: How to Design Work for Human and AI

  • Panel #8 Watch here: The Perfect Pair: How Chief HR Officers and Chief AI Officers are Shaping the Future of Work

  • Panel #9 Watch here: From Transactional to Transformational: The Future of Employee Experience in the AI Era

  • Panel #10 Watch here: Reimagining Workforce Design: Aligning Human Strengths with AI at Scale

  • Panel #11 Watch here: Human + Machine: Inside the C-Suite Alliance Re-Architecting Work for the AI Age

  • Panel #12 Watch here: Intuition vs Intelligence: Preserving Culture and the Human Touch in an Algorithmic & Agentic AI World

  • Panel #13 Watch here: Driving AI Adoption Cross-Functionally Across the Workforce: The AI-Coached Enterprise

  • Panel #14 Watch here: Humans + AI Agents: The Strategic Transformation of Talent Acquisition

  • Panel #15 Watch here: Re-Architecting Work at Scale: Redesigning Jobs, Skills, and Organizations for the AI Age

  • Panel #16 Watch here: The Chief People Officer's Role in Enterprise AI Transformation

 

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