Workforce Innovation in the Age of AI: The CHRO’s New Role

 

We are entering an era where the most effective teams aren’t just high-performing—they’re AI-augmented. The CHRO who understands how to harness this shift will lead a workforce that is faster, smarter, and exponentially more adaptive. AI is not simply a tool. It is now a core component of how work gets done, how value is created, and how leadership must evolve.

As a CHRO, your role is no longer limited to enabling talent. It’s about designing the systems, skills, and structures that empower humans and machines to operate in concert. The opportunity is to move from incremental improvement to exponential capability, redefining how productivity, performance, and potential are built across the enterprise.

Discussion points

  • How to redesign work environments and workflows that combine human judgment with AI-powered execution

  • How to define and track new productivity metrics for AI-augmented roles and teams

  • How to build a dynamic upskilling system that continually develops future-ready, AI-fluent talent

Panelists

  • Bob Toohey, Chief People Officer, FIS

  • Ebru Ozgen, Chief People and Culture Officer, Coca-Cola HBC

  • Amy Shultz, Chief Learning & Talent Officer, DTE Energy

  • [Moderated by] Whitney Johnson, World Authority on Smart Growth Leadership, CEO at Disruption Advisors

  • [Event Chair]: Chris Rainey, CEO & Co-Founder at HR Leaders



This panel is part of the 2nd Annual Global AI HR Summit 2025. It brought together 100+ world-class speakers across 16 different panels who shared actionable insights, practical takeaways and how they are using AI in HR. View all Sessions: 

  • Panel #1 Watch here: Workforce Innovation in the Age of AI: The CHRO’s New Role

  • Panel #2 Watch here: Work Re-Architected: Redesigning Jobs, Roles, and Skills in the Age of AI

  • Panel #3 Watch here: How to Turn Skills into Strategy: Orchestrating Talent, Tech & Marketplaces for Enterprise Impact

  • Panel #4 Watch here: Reimagining the HR Tech Stack to Power People, Performance, and AI at Scale

  • Panel #5 Watch here: The Workforce Intelligence Advantage: How to Predict, Plan, and Perform Using People Analytics

  • Panel #6 Watch here: How Future of Work Executives are Connecting the Dots: Data, Technology and People

  • Panel #7 Watch here: Re‑Imagining, Re‑Building, Re‑Doing: How to Design Work for Human and AI

  • Panel #8 Watch here: The Perfect Pair: How Chief HR Officers and Chief AI Officers are Shaping the Future of Work

  • Panel #9 Watch here: From Transactional to Transformational: The Future of Employee Experience in the AI Era

  • Panel #10 Watch here: Reimagining Workforce Design: Aligning Human Strengths with AI at Scale

  • Panel #11 Watch here: Human + Machine: Inside the C-Suite Alliance Re-Architecting Work for the AI Age

  • Panel #12 Watch here: Intuition vs Intelligence: Preserving Culture and the Human Touch in an Algorithmic & Agentic AI World

  • Panel #13 Watch here: Driving AI Adoption Cross-Functionally Across the Workforce: The AI-Coached Enterprise

  • Panel #14 Watch here: Humans + AI Agents: The Strategic Transformation of Talent Acquisition

  • Panel #15 Watch here: Re-Architecting Work at Scale: Redesigning Jobs, Skills, and Organizations for the AI Age

  • Panel #16 Watch here: The Chief People Officer's Role in Enterprise AI Transformation

 

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